Field service platform

An Answering Service That Works With ServiceTitan

ServiceTitan runs your back office: scheduling, dispatch, invoicing, and CRM. It does not answer your phone. Thermoi answers every call 24/7 and books the job, so most contractors run both.

If you already run ServiceTitan, you do not need another platform. You need someone to pick up the phone.

ServiceTitan handles dispatch, invoicing, and reporting well. What it does not do is answer a call at 9pm when a homeowner has no heat. That call rings out, goes to voicemail, and by morning they have booked whoever did answer.

Thermoi sits in front of ServiceTitan rather than replacing it. It answers every call, works out what the job actually is, and books it. The booking sits in your Thermoi dashboard with the address, the arrival window and a full transcript; writing it into ServiceTitan is on the roadmap, so for now your team copies it across.

For the full picture of what an AI answering service does on every call, see our HVAC answering service overview.

Thermoi vs ServiceTitan, side by side

	Thermoi	ServiceTitan
Primary purpose	AI phone answering built for HVAC	Field service management suite
Built for HVAC	Yes, built for HVAC calls	Yes, home-services focused
Answers every call 24/7	Yes	No, it does not answer phones
Books the appointment on the call	Yes, with the address and arrival window	No, your staff books in the software
What you get after the call	Summary, full transcript, email + Slack	Nothing — it does not answer the phone
Works alongside your current tools	Yes	Runs alongside it; bookings stay in your Thermoi dashboard
Pricing	From $299/mo, flat	$398–$698/mo+ for the full suite

Choose Thermoi if…

Contractors who are losing calls after hours and want every call answered and booked, with or without a full FSM suite.

Choose ServiceTitan if…

Larger HVAC operations that want one platform for scheduling, dispatch, payroll, and reporting.

Comparisons reflect general positioning and can change. Check each vendor's current plans before deciding.

Thermoi vs ServiceTitan: FAQs

ServiceTitan runs your back office: scheduling, dispatch, invoicing, and CRM. It does not answer your phone. Thermoi answers every call 24/7 and books the job, so most contractors run both.

For HVAC contractors who want every call answered, the caller's details captured and the job booked on the line, with a full transcript afterwards, Thermoi is purpose-built for that. Larger HVAC operations that want one platform for scheduling, dispatch, payroll, and reporting. If that is you, ServiceTitan may be the better fit.

Yes. Thermoi answers and books the calls; ServiceTitan keeps running your back office. Bookings sit in your Thermoi dashboard rather than writing into ServiceTitan — that sync is on the roadmap — so most contractors run both and copy the job across.

Thermoi starts at $299/month with no setup fees, no contracts, and a 90-day money-back guarantee. Setup is one onboarding call, then you forward your number.