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Getting Started
New to Thermoi? Start here for setup guides and onboarding resources.
- Quick Start Guide
- Account Setup
- Calendar Integration
- Customizing Your AI
Configuration
Learn how to customize Thermoi Voice for your HVAC business.
- Business Hours Setup
- Emergency Call Routing
- Appointment Types
- Notification Settings
Analytics & Reports
Understand your call data and measure ROI.
- Dashboard Overview
- Call Reports
- Booking Analytics
- ROI Tracking
Team Management
Manage technicians, schedules, and routing rules.
- Adding Team Members
- On-Call Schedules
- Skill-Based Routing
- Permission Settings
Frequently Asked Questions
How quickly can I get Thermoi Voice set up?
Most HVAC contractors are fully live within 48 hours. Our team handles the technical setup, AI training, and calendar integration. You just need to provide your business details, services, and availability.
Will customers know they're talking to an AI?
Thermoi Voice uses natural, conversational language trained specifically on HVAC terminology. Most callers report feeling like they're talking to a knowledgeable receptionist. You can customize the personality and responses to match your brand.
What happens if there's a true emergency?
Thermoi Voice is trained to recognize HVAC emergencies (no heat, no AC, gas leaks, etc.) and immediately flags them as urgent. The system can trigger instant notifications to your on-call technician via SMS, phone call, and app notification.
Can Thermoi integrate with my existing software?
Yes! Thermoi integrates with popular HVAC software including ServiceTitan, Housecall Pro, Jobber, FieldEdge, Google Calendar, Outlook, and more. Contact us if you use a different system.
What if I need to make changes to my setup?
You can make changes anytime through your Thermoi dashboard, or contact our support team. Common changes like business hours, service types, and technician schedules can be updated in minutes.
Is there a contract or commitment?
No long-term contracts required. We offer month-to-month service with a 90-day money-back guarantee. We're confident you'll see results quickly.
Not a Thermoi Customer Yet?
See how Thermoi Voice can transform your HVAC business phone handling with a free demo.