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Getting Started
New to Thermoi? Start here for setup guides and onboarding resources.
- Quick Start Guide
- Account Setup
- Forwarding Your Number
- Customizing Your Greeting
Configuration
Learn how to customize Thermoi Voice for your HVAC business.
- Business Details and Services
- Email Notifications
- Slack Notifications
- Appointment Types
Calls & Transcripts
Read back what was said on any call.
- Dashboard Overview
- Reading a Transcript
- Call Summaries
- Booked Appointments
Account
Manage your account, billing, and who gets notified.
- Adding Team Members
- Who Receives Notifications
- Billing and Plans
- Cancelling
Frequently Asked Questions
How quickly can I get Thermoi Voice set up?
Setup is one call. We take your business name, your services and how you want the greeting to sound, configure the agent, and you forward your number when you are ready. There is nothing for you to install.
Will customers know they're talking to an AI?
Yes, and we tell them. Sara says she is an AI assistant in her first sentence, before the caller starts explaining the problem. No accent games and no pretending to be your night dispatcher. The conversation itself is natural, and you choose the business name and greeting she opens with.
What happens if there's a true emergency?
Sara answers the call instead of letting it go to voicemail, and takes the caller's name, number, service address and what the equipment is doing, in their own words. When the call ends you get the summary and the full transcript, and you can switch on an email or a Slack message so it reaches you without opening the dashboard. To be plain about what does not happen: nothing in the product scores or classifies a call as an emergency, there is no SMS, no automated callout and no escalation chain. You decide what is urgent, from the caller's own words.
Can Thermoi integrate with my existing software?
Not yet. Booked jobs land in your Thermoi dashboard with the customer, the service address and the arrival window — they do not write into Google Calendar, ServiceTitan or your CRM today. Thermoi runs alongside whatever you already use rather than replacing it, and calendar sync is on the roadmap rather than in the product.
What if I need to make changes to my setup?
Contact our support team and we will update it. Common changes like your business details, service types and who receives notifications are quick to change.
Is there a contract or commitment?
No long-term contracts required. We offer month-to-month service with a 90-day money-back guarantee. We're confident you'll see results quickly.
Not a Thermoi Customer Yet?
See how Thermoi Voice can improve the way your HVAC business handles calls, with a free demo.
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