Every Caller Asked the Right Questions, in Their Own Words
Not all leads are created equal. Sara asks every caller what they need, where they are and how soon, and hands the answers back with a full transcript, so you spend the morning calling people, not guessing what they wanted.
What comes back from every call
Plus a written summary and the full transcript, every time.
Stop Guessing What the Caller Actually Wanted
A missed call leaves you nothing to work with. An answered one leaves you the address, the problem and the callback number, in the caller's own words.
How AI Qualifies Every Lead
Four things Sara asks on every call, so nothing important is missing when you read it back.
Service Type
Sara asks whether the caller needs a repair, maintenance, an installation, or is just asking a question, and records the answer.
Examples:
- Repair on a failed system
- New system installation
- Routine maintenance
- Questions only
Service Area
Sara asks for the service address and reads it back, so the job record carries a real address rather than a guess.
Examples:
- Asks for the service address
- Reads the address back to confirm
- Records it on the appointment
- Captured in the transcript either way
Budget Indicators
Sara asks whether they want to book now, and their answer is in the transcript in their own words.
Examples:
- Ready to book today
- Getting multiple quotes
- Insurance claim work
- Just wants a price
How Soon They Need It
Sara asks how soon they need someone. Nothing in the product scores or ranks that answer — you read it and decide.
Examples:
- “It is 95 degrees in here”
- Same day or next day
- Sometime this week
- Whenever suits
What One Qualified Call Looks Like
Incoming Call
Homeowner calling about AC not cooling
"The AC is running but it is blowing warm"
"It is 95 outside and my mother is here"
Read back to the caller and confirmed
"We need it fixed today, whatever it costs"
Confirmed digit by digit
Summary and full transcript in your dashboard
Emailed to you and posted into Slack when the call ends, if you switch those on. Nothing scores this call or ranks it against another one — you read what the caller actually said and decide who goes first.
What You Get From It
- Every caller asked the same questions, every time
- The problem captured in the caller’s own words, not a category
- Service address confirmed out loud and recorded
- Whether they are ready to book, in writing
- A written summary of every call
- The full transcript, so you can read a call back word for word
- Email and Slack notification when a call ends
See Lead Qualification in Action
Book a demo and hear how Sara handles a call for your HVAC business.
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Plans from $299/mo, no contracts.
See how it works in your metro.